“What’s going on?” I asked. And then I listened. Her problems were not new. She’d been wrestling with these same issues for years. But, I’ve learned that speaking your woes is therapeutic, and sometimes it takes saying them out loud more than once to work through them. I listened and then pulled out much of the same advice I’d given her before. I imagined her nodding on the other end of the line. She murmured, “Yes. I know. I’ll do that.”